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The script eSupport is a Customer Support script (live support package).
eSupport is a robust and flexible supprot solution. Features a stable e-mail > helpdesk routine, department handling, unlimited staff members with ability to set specific permissions, complete ticket management, FAQ management, SMS forwarding, Personalization (Seperate Calendar and Addressbook for staff), A comprehensive web based interface for customers, Your customers can create tickets via either web based interface or through email, private messaging between staff members, ticket grouping based on priorities and status, predefined replies ability, template based, ticket locking to prevent duplicate replies, backup system, IP+Email banning, ticket notes, ticket flagging, ability to specify custom fields, printable version, multi language support, popup predefined replies and a professional interface, ability to reply directly via e-mail client, ability to tarck emails, e-mail actions, flood protection.
Also comes with MS Oultook Integration and SLAs & Escalations!
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